FAQs

Due to product attributes, your purchase order (including purchases on Solar Generator Bundles) will be shipped separately if the order contains more than one item. If your order contains more than one package, we will email to you all the tracking numbers on time.

Check the order tracking status and your neighboring properties to see if it may have been delivered to the wrong address by accident. On occasions, packages can take much longer than the quoted delivery time frame to arrive. If the tracking details show your package was delivered and you didn't receive it, please wait two full days(excluding Sundays and holidays) for the package to arrive. If after that time you still haven't received it, please contact us via info@powereasy.store, we'll be happy to help.

Contact our customer service team info@powereasy.store with your order number and declare that you want to return the item or refund, and also send a clear photo or video of the products, we will confirm that the order meets the return & refund requirements. Our customer service representative will contact you within 24 hours.

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Portable power station is a rechargeable lithium-ion battery. It boosts the DC voltage by the DC to AC inverter system. After fully charged by solar panel, AC outlet, and car charging, PD port, you could connect it to your small and medium devices from AC/DC/USB, they can keep almost all your devices charged, from smartphones, tablets, laptops, to CPAP and small appliances, like a fan, heater, lamp, etc.

It is recommended to use solar panels with an open circuit voltage in the range of 10.8V-30V, 3A and a power of 50W-100W. If it is overloaded, an error code of E09 will appear on the LCD display.

Working time = Battery Capacity(Wh)* 0.85 / operating wattage of your device. The duration of our equipment is based on laboratory data, and the duration of specific equipment usage may vary.

Most CPAP machines are between 30-60 Watts. Energizer portable power stations are enough to power a CPAP machine.

Pure sine wave inverters use more sophisticated technology to protect even the most sensitive electronics. Pure sine wave inverters produce power that equals – or is better than – the power in your home. Appliances that may not function properly, or which may be permanently damaged, without pure, smooth power will be safe with pure sine inverters. Modified sine wave inverters are very affordable. Using a more basic form of technology than pure sine wave inverters, they produce power that is perfectly adequate for powering simple electronics, like your laptop. Modified inverters are best suited for resistive loads that don't have a start upsurge.

Yes, but the charging efficiency will be low, causing the charging time to be prolonged.

No. Our solar panel has a built-in smart charging IC, which can detect the needs of the equipment and deliver the required power, which means that if your phone accepts 1A, the charger will provide 1A.

No, this solar panel doesn't have those items. In fact, PWM or MPPT is usually unnecessary for small systems, and most portable power stations on the market have built-in controllers, If these components are built into the solar panel, it will cause incompatibility with most power stations. Btw, our 100w camping solar panel is compatible with most portable power stations on the market. We have 10 different size connectors, you can choose the compatible size for your power station.

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